Frequently Asked Questions

  • How do I put on my wrap?

    Follow this link —> click on your specific wrap —> see application instructions.

  • How do I change the temperature?

    The temperature is set according to the medical prescription. Temperature can be changed per a doctor's order.

  • How do I change compression levels?

    Compression is set according to the medical prescription. Compression can be changed per a doctor’s order.

  • My wrap still has air in it after I have taken it off; what should I do?

    Disconnect the middle hose from the wrap, squeeze out the air, and reattach the hose.

  • I received an error code on my machine; what should I do?

  • How often should I use the machine?

    The machine should be used according to the medical prescription supplied by your doctor.

  • I’m still using the machine, and my prescription is ending; what should I do?

    Contact your referring doctor to request an extension of the prescription.