Troubleshooting

Press the Accept key to clear the alert. The run therapy information screen will be displayed. While therapy is running, open the reservoir cap and add coolant to the base of the neck with the provided coolant bottle. Close the cap. Contact customer service if the problem persists.

Press the Accept key to clear the alert. The run therapy information screen will be displayed. If you choose, turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Press Accept Key to clear the alert. The run therapy information screen will be displayed. Ensure the device's air intake (right side) is clear of objects. Make sure the ambient room temperature is less than 85F. Make sure the device is not near a heat source such as a fireplace.

Press the Accept key to clear the alert. The run therapy information screen will be displayed. Ensure the air intake side (right side of the device) is clear of any objects. Make sure the ambient room temperature is greater than 50F If you choose, turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if problem persists.

Press Accept Key to clear the alert. The run therapy information screen will be displayed. If you choose, turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Make sure the device is plugged in to a 120 VAC AC power outlet in your home. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

During cold therapy, the patient contact side of the wrap can condensate based on the room environment. This is normal. Remove the wrap, wipe the condensate, and reapply the wrap. Disconnect and reconnect the therapy hose and wrap. If the Cooling Wrap is leaking, discontinue treatment and remove the wrap. Inspect the wrap for physical damage. If the wrap shows any signs of puncture or tear, the wrap should not be used. Contact your provider or customer service to obtain a new wrap.

Press Accept Key to clear the alarm. Make sure the air intake side (right side of the device) is clear of any objects. Make sure the room ambient temperature is greater than 50F. Make sure all fluid ports are connected. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check for any kinks in the thermal compression wrap. Remove the wrap from the body and reapply and make sure there are no kinks or folds that may block airflow. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check the connection ports on the gray tube of the therapy hose are securely connected to the unit and the thermal compression wrap. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check the connection ports on the gray tube of the therapy hose are securely connected to the unit and the thermal compression wrap. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check for any kinks in the thermal compression wrap. Remove the wrap from the body and reapply and make sure there are no kinks or folds that may block airflow. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check for any kinks in the DVT wrap tubing or application of the wrap to the body. Remove the wrap from the body and reapply and make sure there are no kinks or folds that may block airflow. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check the connection ports on the DVT wraps are securely connected to the device. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check the connection ports on the DVT wraps are securely connected to the device. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check for any kinks in the thermal compression wrap. Remove the wrap from the body and reapply and make sure there are no kinks or folds that may block airflow. Restart therapy. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Check for any kinks in the thermal compression wrap. Remove the wrap from the body and reapply and make sure there are no kinks or folds that may block airflow. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.

Press the Accept key to clear the alarm. Turn the unit off by turning the power switch, located on the right side of the device, to the OFF position. This disconnects AC power to the unit. Wait 10 minutes and re-connect. Try an alternate AC outlet. Contact customer service if the problem persists.